IMPORTANT NOTE!
If you choose our Registered Post or Express Mail, then the packages require a signature on delivery for your protection. If no one is available when delivery is attempted, THE PACKAGE WILL BE HELD AT THE POST OFFICE. You will probably receive a note from your mail delivery person to let you know that delivery was attempted. The notice may be posted on your door, placed in your mailbox. It may blow away or be lost. If your package does not arrive in a reasonable time period, please contact your post office to ask if it is waiting for you there. You may ask for a second delivery attempt.

If you do not pick up the package within a reasonable amount of time, the package will be returned to the www.cosmetictimes.com warehouse. In that event, please contact us at: orders@cosmetictimes.us Tell us your order number and the date your package was returned by the post office. We will track it and re-send your order as quickly a possible.

AVOID DELIVERY PROBLEMS

• Be home to receive your package
• Leave a signature form for your mail delivery person OR
• Pick up your package at the post office in a timely manner

• For Free Shipping (Registered Post: signature required upon delivery) (Excluding P.O. Boxes and Military Addresses)
  5-8 postal working days for major cities.
  8-11 postal working days for other areas.
  15 postal working days for more inaccessible destinations.
  
  
• For Free Shipping (Non Registered Post: No signature required and it cannot be tracked.):
  10-15 postal working days for most destinations.
  15-21 postal working days for more inaccessible destinations.
  
  This is the only method that does not require a signature on receipt. Please note if you choose this option, which we don't recommend, you are accepting liability for non delivery for whatever reason. Non registered post cannot be tracked.
  (please note that secure delivery cannot be guaranteed with this shipping option)



• For Express Mail (signature required upon delivery):
  Customers worldwide have the option of paying a small premium for delivery in 3-5 days by Express Mail. Express Mail which can be tracked it  at here
  (Excluding P.O. Boxes and Military Addresses)

  No guarantee on delivery schedule due to Holidays.

   Rates for Express Mail shipping are:
  1. USA (including Hawaii and Alaska), Canada, Australia and Oceania, Asia = US$10 per order
  2. All of Europe, Middle East, Rest of the World = US$15 per order
  

If your order has not been delivered within the times shown above, please contact your local postal services using the postal reference number provided in your shipping status. This is e-mailed to you when your order is dispatched (see 'How do I know when my order is shipped?' below).
Please note that occasionally customs inspections may also delay delivery by a few days.
Still can't find your order? Please contact us at here
IMPORTANT: Please include your order number an ALL correspondence to ensure prompt service.

Q. How will I know when my order has been shipped?
A. After placing your order, an e-mail confirmation will automatically be sent to you with your unique order number. You can use this order number to check the status of your order on our homepage.
An e-mail will also be sent to you when your order has been shipped which will have the date and reference number for your package. Orders are shipped within 24 hours after the order has been placed.

Q. How can I track my order?
A. If your order was shipped by Express Mail then you can track your order through here.
For registered airmail, only limited tracking is available and only after a certain period of time from the date of dispatch, normally 10 working days. The tracking websites are the same as mention above.
Please note no tracking is available for non-registered air mail.

Q. Do you ship to my country?
A. Yes. We can ship to anywhere on the planet that receives regular postal services.

Q. Do you ship to PO Boxes/APO/FPO Addresses?
A. Yes. However, we can only ship by non registered post to such addresses as this is the only method that does not require a signature on receipt. Please note if you choose this option, which we don't recommend, you are accepting liability for non delivery for whatever reason. Non registered post cannot be tracked.

Q. Will there be any taxes/customs duties?
A. It depends on the destination. We currently ship to over 100 countries across the globe and most countries (especially the USA, Australia, Japan, South Korea) allow free trade over the internet and will not charge any customs duty whatsoever for small packages entering the country.

Overall the world is moving towards free trade and we hope and anticipate this trend will continue and accelerate.

Any customer who is living in Canada will be required to pay customs duty (6.5%), handling fee(CAD$5.00), GST and PST( in some provinces) when they pick up parcels. If you are charged customs then please collect the package, pay any fees due and then e-mail  your receipt to us and we will reimburse you for the customs duty(6.5%).